School of Business and Management Department of Management 197 Social Perceptions, Justice, and Diversity Supervisor: CHAO Melody Man Chi / MGMT Student: JHA Spriha / MGMT Course: UROP1100, Fall Emojis have become an important part of those who participate in computer-mediated communication these days. There is a clear disagreement regarding whether it is appropriate to use them in workplace communication. For some, it is a natural and normal thing to do in order to communicate non-verbal cues missing from computer-mediated communication, while others are afraid of coming off as less competent. The current research aims to examine whether these beliefs about using emojis have any real-life implications and if these beliefs are affected by a person’s position in an organization. How does a sender’s status influence the effect of his/her use of emoji on his/her perception? What is the downstream consequence of the effect of emoji on perceptions? While existing literature has inconsistent findings about perceptions of warmth and competence, the current study (N=217) found that emojis communicate warmth, with no effect on perceived competence, ultimately increasing the willingness to work. The communicated warmth is not affected by the person’s hierarchical status, while perceived competence solely depends on the status. Implications of the findings are discussed. Social Perceptions, Justice, and Diversity Supervisor: CHAO Melody Man Chi / MGMT Student: KONG Tsz Yan / ACCT Course: UROP1100, Spring UROP1000, Summer Existing literatures describe ideal worker as a worker with high level of devotion, productivity, and obedience. While literatures have argued that ideal worker norm as a universal norm, there is some evidence proving this norm is not necessarily endorsed and embodied by everyone. Research has found that employees experience conflict between the ideal worker norm and their professional identities (Reid, 2015). Some organizations even implement systems that discourage a culture that praise the ideal worker norm (Kelly et al., 2010). This report examines how the conflicting perception between individuals’ personal value on ideal worker and the ideal worker norm perceived in society affect one’s psychological wellbeing.
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