JCH Resident Handbook 2023-24


Welcome Message Introduction Your Learning Partners 1. Residence Master 2. Assistant Manager 3. Hall Tutors Management Matters 4. Student Housing & Residential Life Office (SHRLO) 5. Management Office Terms and Conditions of Hall Residence Hall Rules Hall Facilities 1. Pantry and Living Room 2. Kiosk i) Vending Machines II) Printer 3. Multi-Purpose Hall 4. Multi-Purpose Room 5. Basketball Court 6. Study Room 7. Laundry Room 8. Sky Garden 9. Drinking Dispensers 3 4 6 7 8 12 16 18 22 24 26 28 30 32 Services 1. Security Service 2. Cleaning Service 3. Garbage Disposal 4. Repair and Maintenance 5. Equipment Loan Service 6. Air-conditioning 7. Shuttle Bus Service 8. Door Opening and Replacement of Keys 9. Mail i) Regular Mail ii) Registered Mail or Parcel iii) Outgoing Mail Facilities in HKUST Campus 1. Restaurants and Cafeterias 2. Medical Clinic and Dental Clinic 3. Computer Barns 4. Sports Facilities 5. Banks Security and Safety 1. Personal Safety 2. Electrical Safety 3. Loss and Theft 4. Lost and Found 5. In Case of Fire i) On Hearing the Fire Alarm ii) Discovering a Fire iii) Evacuation Procedures iv) Fire Safety 6. Typhoon and Rainstorm Tips on Hall Life 1. How to get along with flat mates and roommates? 2. How to make hall life more fruitful? 3. How to live a green hall life? 4. Network Connection 5. Arrival Tips for Exchange Students and Non-Local Students i) Applying for Hong Kong Identity Card ii) Applying for Octopus Card iii) Opening a Bank Account Tseung Kwan O (TKO) Community 1. Transportation 2. Shopping and Food 3. Recreation Useful Contacts 1. Emergency Contacts 2. HKUST Departments Useful Maps 1. HKUST Campus Map 2. TKO Community Map 1


3 The Hall Management staff would like to extend our warmest welcome to you! Our mission is to provide quality management, facilities, personnel, services and learning programs to our residents. Working with DSTO (Dean of Students’ Office) and other academic departments, we strive to provide a vibrant and diverse living and learning platform for cultural, recreational, social and academic growth for our residents. Living in the hall community at HKUST will certainly be an amazing experience where you can meet lots of new friends, learn how to live with your roommates, expose to idea that you have never encountered. You may even face obstacles and problems that are difficult to solve. Do not feel desperate, as you are not alone in facing these challenges. Many people within our hall community, including your Residence Masters, peers and hall staff, can offer help and support. You are welcome to speak out and discuss with us in order to find ways to cope with difficulties. This is also a transition of being independent and responsible individual. Our office offers a variety of programs that stimulates both educational and social development. You are also encouraged to join various activities organized by our hall staff. We are sure that it will be an unforgettable experience for you to be involved in the hall life at HKUST! Welcome Message

4 Introduction The University believes in total and holistic education. Students are encouraged to take part in extra-curricular activities and to engage in athletic and cultural activities as participants rather than spectators. Residential living in hall is an important means in achieving the educational purpose and development of  interpersonal skills,  breadth of interests and  organizational and leadership abilities Hall plays a special role in campus life. Being more than a place to sleep and study, hall provides an opportunity for you to make friends with students from other Schools and to experience a true sense of community. Each student is charged with the responsibility to act honourably and to hold fellow students to the same standard. The main objective of this handbook is to provide all residents basic information about Jockey Club Hall with a view to facilitating them in deriving maximum benefit from residential life.

The architects and the builders have created for us the physical environment in form of rooms, communal areas and others. It will be you, the residents, through your stay in the hall and participation in activities that will give life and character to the residential environment. Do make good use of the handbook to explore the facilities and services available. At the same time, do ask yourself in what way, through your participation, efforts, creativity, cooperation, acceptance and others, you can contribute to the creation of an environment that will bring educational benefit to all. 5

6 Residence Master Jockey Club Hall is under the overall-in-charge of Residence Master whose main role is to provide pastoral care to residents and handle disciplinary matters of the hall. Residential Life Officer Residential Life Officer is a full-time staff who takes care of the needs of the residents and provides administrative support to the matters concerning hall life. Hall Tutors Hall Tutors are postgraduate students of the University who assist Residence Master in the provision of pastoral care and intellectual guidance to hall residents as well as in the organization of activities. Your Learning Partners

Student Housing & Residential Life Office (SHRLO) SHRLO is in charge of the overall management of the student halls of HKUST, including admission, residential life, hall operations and off-campus housing. Management Office A team of full-time staff including Residential Life Officer Assistant Officers and Hall Attendants are present and responsible for managing the daily operation of the hall including resident services and facility management. The Management Office opens from 8:45 a.m. to 10:30 p.m. (except 7:00 p.m. to 7:30 p.m.) during weekdays and from 8:45 a.m. to 1 p.m. during weekends and public holidays. 7 Management Matters

Terms and Conditions Interpretation In these Terms and Conditions: 1.1 "Hall(s)" means all on-campus and off-campus residential accommodation for students under the management of the University. 1.2 "Residence Master" means a person appointed by the Provost to take charge of the Hall. 1.3 “Hall Management” means a team of management and executive staff appointed by the Provost or the Dean of Students to perform functions and duties in relation to the residential life education and/or facilities management and operation of the Halls. 1.4 "Hall Resident" means a student of the University who is staying or has accepted an offer of residence in a Hall admitted under the hall admission policies for the time being in force. 1.5 "Vacation Resident" means any person, other than the Hall Management and Hall Tutors, who is staying or has accepted an offer of residence in a Hall admitted by the Head of Student Housing and Residential Life under regulations and procedures for summer programs approved by the University. Compliance with Terms and Conditions 2 A hall resident, vacation resident and visitor shall observe and comply with these terms and conditions, with the hall rules, with any reasonable order of the Residence Master, and whenever appropriate with the general regulations of the University. Hall Admission 3.1 Application for hall residence shall be made in the manner prescribed by the University. Provision of false information in the application may lead to disqualification of the application and/ or disciplinary action. 8

3.2 Head of Student Housing and Residential Life shall, in accordance with regulations and procedures approved by the University, admit vacation residents for such period as he/ she may decide appropriate. Payment of Hall Charges 4 Each hall resident or vacation resident shall pay the hall charges in accordance with the rates of charges and the general conditions and methods of payment for the time being in force. Privileges of Hall Resident or Vacation Resident 5 A hall resident or vacation resident who has paid all appropriate hall charges or who has been permitted to make a deferred payment of these, shall, subject to the provisions of clause 11.4, be entitled to reside in the hall and use its facilities during the paid period. Use of other facilities outside the hall premises is not an entitlement of hall residence. Visitors 6.1 A hall resident or vacation resident may invite visitors to the hall subject to hall rules. 6.2 The Residence Master may prohibit any visitor or any person not being a hall resident or vacation resident from entering the hall, ask him/ her to leave the Hall, or permit him/ her to remain on the premises at any time. 9

Responsibility for Injury and Damage 7.1 The hall resident or vacation resident shall make good or pay on demand for any damage, fair wear and tear expected to furniture, fittings, fabric and property of the Hall for which he/ she is responsible. 7.2 The University or, the hall management shall not be responsible for any loss of damage to any property, goods, articles or things whatsoever brought into the Hall by the hall resident or the vacation resident. Inspection of Rooms 8 The Residence Master or executive staff of the Student Housing and Residential Life Office reserves the right to authorize entry into any rooms in the Hall with or without prior notification to ensure proper care, maintenance and safety of the facilities; to make necessary repairs; and to investigate violations of hall rules. Effort will be made to give advance notice when room entry is necessary. Vacating Room and Removal of Property 9 Immediately after the termination of residency, a hall resident or vacation resident shall vacate the room and remove all personal property in the room. Any personal property found after the termination of residency will be removed and the hall management may at his/ her discretion dispose of or sell out such property and in such event, the proceeds of sale will be paid into the revenue of the hall account. The University shall not be liable for any loss of or damage to such property. Terms and Conditions 10

Penalty for Late Check Out 10 A fixed penalty of HK$100 per person per night plus the hall charges incurred due to late check-out will be levied on those who fail to observe the check-out date as stipulated on the Offer Letter and vacate the student halls on time. Both charges continue to apply until the resident concerned completes the proper check-out procedures by returning all keys to the hall attendants AND sign on the check-out record. Discipline 11.1 The Residence Master may, in accordance with authorities vested in him/ her by the University, take disciplinary actions against any hall resident or vacation resident for violation of terms and conditions of hall residence and hall rules. 11.2 The Residence Master may confiscate any appliances or items which according to hall rules are not allowed to be brought into the hall without permission, or any equipment used in such a way as to disturb or endanger others. 11.3 The Residence Master may impose a fine on any person who is not a hall resident or a vacation resident and who is found in the Hall without prior permission after the time for the departure of visitors from the hall as laid down in the hall rules. 11.4 The Residence Master may suspend or terminate, with or without notice, a resident from hall residency when there is reason to believe that the person’s residence will lead to behavior incompatible with the orderly operation of the Hall. 11.5 No refund of any hall fees will be made for suspension or termination of residency imposed as a disciplinary action. 11.6 A hall resident or vacation resident may appeal to the Dean of Students against any findings of the Residence Master that he/ she has violated hall rules. The appeal must be in writing and shall specify the grounds for the appeal. 11

Hall Rules Occupancy 1 Accommodation in the Hall is provided to assigned residents for the specific purpose of personal residence only. Use of the premises for any other purpose (e.g. giving to another person to reside in, storage, etc.) is prohibited. Change of Rooms 2 Change of rooms is not allowed except with permission of the Student Housing and Residential Life Office. Residents found changing rooms privately will be penalized as appropriate. Identification 3 Proof of identity of any person present in the Hall may be requested by the member of the Hall Management or any person appointed by the Hall Management. Those who fail to present proof of residence will be asked to leave the Hall or will result in penalties. Key 4 A resident shall be responsible for the room key assigned for his/her use. A room key is not to be duplicated, loaned or furnished to anyone else. Food 5 Preparation, reheating and cooking of food is only allowed in the areas designated for such purposes. Smoking 6 The University is a non-smoking campus. Smoking is not allowed in the entire University campus or in any part of the Hall premises. Safety and Fire Hazards 7.1 Possession of any items or chemicals (e.g. weapons, explosives, highly combustible materials, etc.) that are potentially dangerous or damaging is prohibited. 7.2 Open flames, including candles and incense, are prohibited in any part of the Hall premises. 7.3 Interference of fire service devices is prohibited. Cleanliness 8 It is the responsibility of the resident to keep his/her room clean and tidy and the joint responsibility of all residents in the Hall to keep the common areas of the Hall (including apartments in Jockey Club Hall) in a clean and tidy condition. Furniture, Fittings and Fixtures 9.1 A resident shall not interfere with existing fixtures and fittings or install new utilities or fittings, without the permission of the Student Housing and Residential Life Office. Prior approval from Student Housing and Residential Life Office must be obtained for installation of large electrical appliances (e.g. washer, dryer, refrigerator, etc.). 9.2 A resident shall not affix any glue, scotch-tape, gum-paper, nails, spikes, tacks or any other thing on or drive the same into any wall or floor or any fixture, fittings or furniture in any part of the Hall premises without the permission of the Student Housing and Residential Life Office. 12

9.3 Furniture and equipment of the Hall must not be moved away from the Hall premises or moved from one room to another except with the permission of the Student Housing and Residential Life Office. 9.4 A fixed penalty of HK$500 will be levied on residents who damaged and/or tampered with any fixture, fittings or furniture. In addition, residents involved will be responsible to bear the cost of making good of the damaged and/or tampered with item(s). Decorations and Display Materials 10.1 Decorations and display materials are allowed to be put onto designated notice boards or places as permitted by the Student Housing and Residential Life Office. 10.2 Decoration and display materials on bedroom doors and other areas inside the Hall are normally allowed, provided that they do not deface surfaces, impose safety risk or cause disturbance to any other residents. Prior approval from the Student Housing and Residential Life Office will be required. 10.3 Decorations or display materials which deface surfaces or cause obstructions are prohibited. Hallways and Public Areas 11.1 According to the Fire Safety Regulations of Hong Kong, hallways, walkways, stairs and other public areas (e.g. common rooms in UG Halls, Sky Garden in Jockey Club Hall, lobbies, etc.) are to be kept clear of equipment, furniture, trash and any other obstacles that might obstruct passage. Items found in these areas will be confiscated and discarded at the expense of the resident who is responsible without prior notice. 11.2 Communal facilities are for the use of all residents. Any activity that obstructs others to use the communal facilities is strictly prohibited. Dress Code 12 A resident shall be properly attired, T-shirt, shorts and sandals are the minimum requirements in any common areas of the Hall premises. Laundry 13.1 Washing of clothes should only be performed in the laundry room. 13.2 Residents should make use of the dryers in the laundry room to dry their clothes as far as possible; if hang-dry is required, it can only be performed in the designated drying areas. 13.3 Laundry found hanging from the window hinges, curtain rails, sprinklers, false ceiling and air conditioner plinths, outside the windows or in public areas will be confiscated and discarded without prior notice. 13

Drugs 14 A resident shall not bring into the Hall or permit to be brought into his/her room any dangerous drugs as defined in Section 2 of the Dangerous Drugs Ordinance (Cap. 134). Alcohol 15 Consumption or storage of alcoholic beverages is not allowed in all student halls. Gambling 16 A resident shall not engage in any gambling whatsoever in the Hall or permit such gambling to take place in his/her room. Pets 17 A resident shall not bring or maintain pets, animals, birds or fish of any kind in the Hall premises. Visitors 18.1 A resident may invite visitors to the Hall during the visitor hours, 9:00 a.m. - 11:00 p.m. 18.2 All visitors entering or leaving the Hall must register at the Service Counter / Hall Office / Management Office with the presence of their host residents (i.e. Hall Resident / Vacation Resident). 18.3 All visitors must be accompanied by their hosts during their stay in the Hall. Visitors who are not accompanied by a host will be asked to leave the Hall. 18.4 The host resident will be held responsible for any misconduct actions taken by his/her visitor(s) during their stay in the Hall, including disciplinary actions or fine, as considered appropriate by the Residence Master. Personal Belongings 19 Personal belongings should be placed in student bedrooms. A resident shall not place large personal items in common areas (e.g. common rooms in UG Halls, living room in apartments in Jockey Club Hall, etc.). Commercial Activities 20 Commercial activities and promotion are prohibited in the Hall. Disruptive Actions and Behaviors 21.1 Actions or behavior that disturb other residents or the orderly operation of the Hall; or that threaten the health and safety of self or other residents; or that unreasonably interfere with other residents’ normal use of facilities; or that cause nuisance (e.g. getting drunk and defiling public facilities, entering the bedrooms of other residents without their consent, failing to settle proper taxi fare, triggering false fire alarm, etc.) to campus users are prohibited. 21.2 A fixed penalty of HK$500 plus other incurred charges, if any (e.g. taxi fare, etc.) will be levied on residents who were found breaching Clause 21.1. 14 Hall Rules

Most Serious Offenses Examples: • Hall place trading • Use or storage of illegal drugs in hall • Damage of security or safety devices with malicious intent Possible Penalties (Zero tolerance) • Immediate termination of hall place • Disqualification of all future hall application • Ban from entering student halls • Penalty charge (HK$500) and make good cost (if applicable) Serious Offenses Examples: • Unauthorized hall swapping • Misuse of student card for illegal hall entry • Causing significant nuisance Possible penalties for 1st Offense • Warning letter • Rectify action • Suspension from visiting student halls for non-residents Possible penalties for 2nd Offense • Immediate termination of hall place • Ban from entering student halls • Disqualification of hall application in the subsequent year Possible penalties for 1st Offense • Verbal warning • Rectify action Possible penalties for 2nd Offense • Same as 1st offense under “Serious Offense” Minor Offenses Examples: • Removing furniture without permission • Inappropriate decoration or display materials Interpretation of Rules 21 The Residence Master shall have the authority to interpret these Hall Rules. Breach of Rules 22 If anyone fails to observe the Hall Rules, the Residence Master may impose penalties, including suspension or termination of hall residency and/or disciplinary actions, on the resident or host resident of the visitor. 15 General Penalties for Hall Rules Violation * This table is for reference only. The Residence Master shall have the authority to interpret the Hall Rules and may take disciplinary actions against any hall resident or vacation resident in accordance with authorities vested in him/her by the University.

Hall Facilities 16 Pantry and Living Room Each apartment is equipped with a pantry and a living room fully furnished with chairs, a sofa, a dining table, a coffee table, a refrigerator and a microwave oven. Residents can only use the microwave oven in the pantry of the apartment and not allowed to move it away from the pantry of the apartment. Residents should prepare their own water boilers for drinking water. Kiosk - G/F Kiosk is equipped with vending machines and an ITSC printer that enables residents to make use of the ITSC printing quotas. Multi-Purpose Hall (MPH) - G/F Prior approval on use or reservation of the venue from Management Office should be sought. Multi-Purpose Room (MPR) - G/F A room equipped with a full-length mirror wall, treadmill, rowing machine and exercise bikes. Prior approval on use or reservation of the venue from Management Office should be sought. Basketball Court - G/F Basketball Court is opened from 10:30 a.m. to 10:30 p.m. daily. Study Room - 5/F Study Room is opened from 7:30 a.m. to 1 a.m. daily. Users should remain quiet and do not disturb others. Study Room - 5/F Basketball Court - G/F

17 Laundry Room - G/F The Laundry Room is equipped with washing machines, dryers, ironing board and a scale. Sky Garden - 5/F Sky Garden is opened from 7:30 a.m. to 1 a.m. daily. Drinking Dispensers - G/F & 5/F Drinking Dispensers are located at G/F Lobby and 5/F Sky Garden. Hot water is available for the drinking dispensers on 5/F. Laundry Room - G/F Multi-Purpose Hall (MPH) - G/F Sky Garden - 5/F Kiosk - G/F Multi-Purpose Room (MPR) - G/F Pantry and Living Room

18 Services The Management Office operates from 8:45 a.m. to 10:30 p.m. (except 7:00 p.m. to 7:30 p.m.) during weekdays and from 8:45 a.m. to 1 p.m. during weekends and public holidays providing services to all residents in relation to living in the Hall. 1. Security Service To ensure the safety of residents, the Guard Room operates 24 hours daily monitoring the main gate access. Turnstiles will be in operation at the main gate and the entrance of two towers 24 hours daily. There is also a security officer patrolling the hall premises and handling emergency cases. To tighten the security during the busy hours, guard(s) will be deployed at the entrances of two towers during 3:00 p.m. to 12:00 a.m. daily (subject to actual needs) for identity checking. 2. Cleaning Service All communal areas in the hall premises including Multi-Purpose Hall, Study Room, Kiosk, Sky Gardens, lift lobbies, stairs and other areas in the hall premises will be cleaned by contract cleaners. Cleaning service for common areas including pantries, toilets and shower rooms in the student apartments will be cleaned around once a month by contract cleaners. All residents should jointly maintain all common areas of the student apartment in tidy and hygienic conditions. Residents will be responsible for keeping your own rooms clean and tidy. 3. Laundry Service The laundry room is located on G/F of the Hall and is equipped with washing machines and drying machines operated by the Octopus Card system. Residents are required to pay for the washing ($8 per load of washing) and drying ($1 for 4 minutes of drying) services by using the Octopus kiosk available at G/F laundry room. Irons and ironing board are provided upon request and subject to availability.

4. Garbage Disposal Hall attendants and contract cleaners will remove garbage from the public garbage bins in the refuse room on each floor regularly. Residents should be considerate and help maintain a hygienic environment by regularly clearing your own garbage or unwanted items from the apartments. Please put the garbage in plastic bags, tie them up properly and place them in the garbage bins in the refuse room on your floor. Large items should be disposed at the refuse chute on ground floor directly. Recycling bins are also available. 5. Repair and Maintenance If you find any defects or damages in your room, you should: • submit an online defect report form; OR • report to the Management Office directly Repair and maintenance will be arranged accordingly. 6. Equipment Loan Service Residents can borrow electric irons, laundry baskets, vacuum cleaners, trolleys, dehumidifiers, basketballs, bicycles and board games from the Management Office during office hours. 7. Air-conditioning Air-conditioners are provided in rooms and common area of the student apartments. Residents are required to pay for the air-conditioning service (Hong Kong $1.60 per kWh) in rooms and common area of the student apartments by using the value adding service through the Octopus kiosk available at the lift lobby on every floor. Residents should select the corresponding bedroom or apartment numbers on the kiosk and pay by tapping the Octopus Card on the scanner. Minimum charge for value adding each time is HK$20. 19

8. Shuttle Bus Service Please approach the Management Office for information of shuttle bus service arrangements and inquiry. 9. Door Opening and Replacement of Keys Residents will be charged at HK$10 per request for door opening service. In case of loss or damage of keys/card keys, report to the Security Control Centre and Management Office immediately. Replacement of key/ card key will be charged at HK$100 each. Replacement of a card key holder will be charged at HK$10 each. 10. Mail 10.1 Regular Mail - Mail is delivered to the Hall daily except Sundays and Public Holidays. You may collect mail from the assigned mail box. - You are reminded to clear your mails from your mail boxes from time to time. You are also reminded to notify senders of your change of correspondence address prior to your check-out. The Management Office do not provide any mail forwarding service. Any uncollected letters will be returned to the Post Office if appropriate. The Management Office shall not be responsible for loss of mails, if any. 10.2 Registered Mail or Parcel - In order to protect the privacy and interests of every resident, please note that staff of the Management Office would not receive registered mails, parcels or other items delivered by the Post Office or courier which require confirmation by the recipient. - For your information, the postman usually delivers registered mails and/ or parcels to the hall in the early afternoon on weekdays. In case the mails and/ or parcels cannot be delivered to you, the postman or courier is required to leave you the contact information. You can call and work out another delivery time with the Post Office or courier so that the mails and/ or parcels can be delivered to you at the pre-arranged time period and location, and you need not go to the Post Office or courier company to collect the item in person. Services 20

10.3 Outgoing Mail Deposit your mail at the Post Office or Post box. You are required to use your own stamps as appropriate for outgoing mail. You may use mailing services of the Postal Counter on campus as well. Details are as follows: Time: 9:00 a.m. - 12:30 p.m. & 2:00 p.m. - 5:15 p.m. (Mondays – Fridays) Closed (Saturdays, Sundays & Public Holidays) Location: Room 2615 Telephone: 2358-6333 Services: The counter handles general mail service, parcel & selling of postage stamps. The maximum weight of parcel order is 5kg. Post boxes are available both outside the Leung Yat Sing Lecture Theatre (LT-F) and CMA Lecture Theatre (LT-L) at the university campus. [Mail Service by Campus Services Office: https://cso.ust.hk/mail/pos_ctr ] 21

Facilities in HKUST Campus Restaurants and Cafeterias There are restaurants and cafeterias operated by external caterers offering a wide range of food and beverage in university campus. Restaurants/ Cafeterias Locations Pacific Coffee G/F, LSK Business Building China Garden G/F, Academic Building Can.teen II LG1, Academic Building Diners@LSKBB G/F, LSK Business Building Ebeneezers G/F, LSK Business Building McDonald’s LG5, Academic Building Starbucks Coffee Atrium Kitchen 1 Asia Pacific Catering LG7, Academic Building Kitchen 2 Gold Rice Bowl Delicious Food LG7, Academic Building Kitchen 3 TT Veggie LG7, Academic Building UC Bistro & UniBar G/F, Lo Ka Chung University Center UniQue 2/F, Li Dak Sum Yip Yio Chin Kenneth Li Conference Lodge Seafront Cafeteria Jockey Club Tower G/F (entrance opposite to the swimming pool) Subway G/F, Cheng Yu Tung Building Passion 1/F, Concourse, Academic Building American Diner 1/F, Concourse, Academic Building Hungry Korean 1/F, Concourse, Academic Building For opening hours and menus, please visit https://cso.ust.hk/locations/restaurants. Medical Clinic and Dental Clinic The University provides medical and dental services to students. Full-time students can use the Medical Clinic and the Student Dental Clinic upon presenting their student ID cards. The Medical Clinic and the Student Dental Clinic, located at LG1 (Lift 4) are managed by the Health, Safety & Environment Office (HSEO). For more information, please visit https://hseo.ust.hk/clinic. 22

Computer Barns There are three computer barns in the university campus area, all equipped with PCs, run by ITSC providing printing and scanning services. Computer Barns Locations Opening Hours Computer Barn A Room 4402 – 4404 (Lift 17 – 18) Computer Barn B Tang Shiu Kin Computational laboratory Room 1101 (Lift 17 – 18) Computer Barn C Room 4578 – 4580 (Lift 27 – 28) Apart from going to the above computer barns, you can also access computer barn software and satellite printers anywhere anytime by connecting to Virtual Barn desktops from your own notebook/tablet and mobile phone. Sports Facilities There is a wide range of sports facilities such as indoor/outdoor swimming pools, soccer pitch, indoor/outdoor basketball courts, tennis courts, gymnasiums etc. available at the university campus. For more information, please visit https://sao.ust.hk/eng/detail.php?catid=14&sid=116&tid=124. Banks There are two banks at the university campus, namely Bank of China and Hang Seng Bank Ltd, both located at Atrium. Opening hours are Monday to Friday, 9:00 a.m. – 5:00 p.m. 23 Please refer to the following website for the latest opening hours. https://itsc.ust.hk/services/academic-teachingsupport/facilities/computer-barn

Security and Safety 1. Personal Safety  Keep your room and apartment LOCKED whenever you leave or when you are sleeping.  Inform hall attendants of the Management Office or security guards immediately if you find anyone acting suspicious in the hall premises.  If you plan to leave Hong Kong for a while, it would be advisable to inform others of your whereabouts and contact information, e.g. your fellow schoolmates, roommate, or the Management Office. 2. Electrical Safety To avoid electrical accident, here are the safety tips on using electricity.  Reducing the use of extension units or universal adaptors.  Extension cords should only be used on temporary basis.  Using only electrical appliances that meet safety standard for use in Hong Kong.  Keeping electrical appliances away from water.  Do not open or interfere with the power circuit box in the apartment. Contact the Management Office if you encounter any problems. To learn more about electricity safety, please visit the website of Electrical and Mechanical Services Department http://www.emsd.gov.hk/en/electricity_safety/index.html 3. Loss or Theft  DO NOT keep large sums of money, jewellery or valuable items in the room.  DO NOT leave any valuables unattended. Report any loss or theft to the Management Office immediately. 4. Lost and Found Any lost property found in the hall should be handed in to the Management Office or the Security Control Centre of the University immediately. 5. In Case of Fire 5.1 On Hearing the Fire Alarm: - Leave the building immediately by following the evacuation procedures. 5.2 Discovering a Fire: - Call the Management Office and state clearly the location of the fire. - DON’T put yourself at risk. You may attempt to extinguish the fire by using suitable firefighting equipment nearby ONLY IF you have learnt how to use the equipment and when the situation is SAFE for you to do so. Make sure that your escape route will not be impeded by the fire. - If the fire gets out of control, close the door and leave the area by following the evacuation procedures. - Raise the alarm by breaking the nearest break-glass point (if the alarm has not yet been activated) and alert people nearby by shouting “FIRE”. 24

5.3 Evacuation Procedures 5.4 Fire Safety - Regular fire drills are being conducted to familiarize students with proper fire evacuation procedures. For your own life safety, DO cooperate and participate in the drills. - Fire services installation such as detectors, sprinklers and fire extinguishers are there to protect your life. DO NOT interfere with these installations or impede their proper functioning. Any person who interferes the fire service devices or causes a false alarm of fire shall be liable to FINE, TERMINATION OF HALL RESIDENCE on the discretion from Head of SHRL, or IMPRISONMENT (Fire Service Ordinance, Cap. 95, Section 28). - Fire doors are there to prevent fire and smoke spread. Keep the doors closed at all time. - DO NOT smoke, cook or light open flame in your room. - DO NOT overload the power supply in your room by plugging too many electrical appliances to the wall socket. - DO NOT use sub-standard electrical equipment or appliances. - DO NOT leave any charger on when you are not inside the room. - To avoid unwanted fire alarms, please pay attention to the following tips:  TURN ON EXHAUST FAN and CLOSE THE WINDOWS whenever you boil water or use the microwave.  DO NOT leave your food unattended during re-heating food.  FOLLOW safety tips on using microwave. STOP AT INTERVALS to check on your food during heating in microwave. Add small amount of water to the food or cover with wet kitchen paper before heating. For more information regarding fire safety, please refer to the website of Fire Services Department http://www.hkfsd.gov.hk/eng/safety.html 6. Typhoon and Rainstorm  When there is a typhoon or rainstorm signal, take necessary precautions and make sure all loose items are properly fastened and ALL WINDOWS ARE CLOSED.  When typhoon signal No. 8 or above is hoisted, stay indoors. Pay particular attention to the provision of catering service in the community in Tseung Kwan O as there might be no service available. DO stock up some food when signal No. 3 is hoisted.  When a black rainstorm signal is hoisted, STAY INDOORS wherever you are and do not leave the building until the signal is lowered and you find the condition is SAFE to do so. For the most updated information on class/ examination arrangements, please refer to the homepage of ARO: http://arr.ust.hk/reg/index.html (General Enquiry: 2623-1111) * EVACUATION PROCEDURES * Evacuate the building by the nearest available staircase/ exit. DO NOT use the lifts. Remain Calm. Walk, DO NOT run. Go to the nearest assembly areas after you leave the building. DO NOT re-enter the building until permission is given by the Fire Services Department Officer or a senior staff member. 25

Tips on Hall Life How to get along with flatmates and roommates? Living with flatmates and roommate from different backgrounds is not a simple task. Efforts need to be made to create a harmonious living environment. Self-Introduction upon Moving-in: Introduce yourself and get to know each other. Work out an Agreement: It is better to share and agree with roommates what you prefer and the “bottom line”. Room Hygiene and Quiet Hours: Keep your room and common area of the apartment clean and tidy, courtesy hours after 11pm. During quiet hours, noise, conversations, or music from the grounds should not be heard by residents or disturb residents in their bedrooms or apartments. Mutual Understanding and Respect: Do not assume your roommates have the same habits or lifestyle like yours. Respect theirs as they respect yours and learn to accommodate each other. Have an open conversation with your roommates and make the corresponding adjustment. How to make hall life more fruitful? Meet your Residential Life Officer and Hall Tutors: Find out who they are and tell them your expectation. Take Part in Activities: Various kinds of hall activities and SHRL-led programs are organized for you to meet and to learn from your hall mates and other residents in on-campus halls. Organize Activities: Grasp the opportunity to plan events for your fellow hall mates to share and to learn. How to live a green hall life?  Switching off light, air conditioner and other electronic appliances when not in use.  Reducing water wastage by turning off dripping taps.  Reducing water consumption by spending less time in the shower.  Recycling paper, clothes and other resources whenever possible.  Supporting the environmental friendly programs and activities organized by Student Residential Life and Hall Office.  Loading the washer to its full capacity, it takes less energy to do one big load than two smaller ones.  Reducing the need for ironing by taking clothes out of the dryer slightly damp and hanging them up.  Make effective use of any used item(s) and donate item(s) to people in need via charitable organization such as: Hong Kong Red Cross (Tel 2802 0021; Email: infor@redcross.org.hk) The Salvation Army HK (Tel 2332 4433; Email: recycling@hkt.salvationarmy.org) Po Leung Kuk (Tel 2277 8352; Email; plkinfo@poleungkuk.org.hk) 26

Network Connection The Residential Network (ResNet) is the service for hall residents provided by ITSC. Both Wired ResNet and Wireless ResNet are available with the technology to ensure reliable network connection. Set-up Guide for Wired ResNet: https://itsc.ust.hk/services/it-infrastructure/residential-internet-access/wired-resnet Set-up Guide for Wireless ResNet: https://itsc.ust.hk/services/it-infrastructure/residential-internet-access/wireless-resnet *Wired ResNet is available in the common area of the student apartments Arrival Tips for Exchange Students and Non-local Students Applying for Hong Kong Identity Card (HKID) If you are staying in Hong Kong for more than 180 days, you abide by the law to apply for a HKID within 30 days upon arrival. Please visit http://www.gov.hk/en/residents/immigration/idcard/hkic/bookregidcard.htm for more details. Applying for Octopus Card for Students The Octopus Card is a convenient and widely applied electronic stored value card which can be used on the majority of public transport, supermarkets and fast food restaurants. To find out the application procedure of the Octopus Card, please visit https://sao.ust.hk/eng/detail.php?catid=36&sid=194 Opening a Bank Account There are three banks on campus – Bank of China, Bank of East Asia and Hang Seng Bank, and other banks in Tseung Kwan O Community. Please approach the staff members of the mentioned banks for more information. For more tips on arrival in Hong Kong, please visit the homepage of Global Student Programs Office http://nlss.ust.hk/. 27

Tseung Kwan O (TKO) Community Transportation Hong Kong’s public transportation system is considered to be world-class in terms of its management and efficiency. Once you are oriented, getting around by public transportation is relatively easy. As a general rule, the Mass Transit Railway (MTR) is always a safe bet for traveling efficiently. The nearest MTR station is the Tseung Kwan O Station. Other public transports such as bus and taxi are available in the TKO community. The nearest bus stops and taxi stand locates on Tong Ming Street or in TKO Spot. 792M - Public bus route between TKO community and HKUST Campus. https://mobile.nwstbus.com.hk/nwp3/index.php?golang =EN All taxis are metered, and you should refer to the meter for the exact charge. Taxi fare information is listed on the inside of the taxi, or from website of the Hong Kong Transport Department’s. Charges in addition to the meter charge may include a tunnel toll if the journey passes through paid tunnels and there will be a luggage fee of HK$ 5 per piece. Always ask for a receipt. This helps you track down lost items or the taxi driver. If you cannot read the price, the taxi number or the fine-print on the receipt, ask for a hand-written version. Foreign currencies, credit cards or Octopus cards are not accepted. Tipping is not necessary except for rounding to the nearest dollar. Passengers are required by law to wear a seatbelt, when available, whether sitting in the front or rear. All taxis are regulated and taxi drivers are required to display their Taxi Driver Identity Sign on the dashboard. Failure to pay your taxi fare is a criminal offence in Hong Kong. 28

Shopping and Food There are a few shopping malls in the TKO community, for example, TKO Spot, and Popcorn Mall offering wide range of goods and products. Recreation There are also recreational facilities managed by the Leisure and Cultural Services Department of the Government of the HKSAR such as Tseung Kwan O Sports Ground and Hong Kong Velodrome opened to public. For details, please visit http://www.lcsd.gov.hk/en/index.html. 29

Useful Contacts Emergency Contacts Police 999 HKUST Departments Academic Records and Registration, Academic Registry Room 1381, 1/F, Academic Building (Lift No. 17-18) http://arr.ust.hk Tel: 2623 1111 Information Technology and Services Center ITSC Service Desk: Room 2021, 2/F, Academic Building (Lift 2) Email: cchelp@ust.hk Tel: 2358 6188 Center for Language Education Room 3399 (Lifts 17 – 18) http://cle.ust.hk Tel: 2358 7880 HKUST Library Ground Floor (access from Atrium) Tel: 2358 6772 Student Housing and Residential Life Office Ground Floor, UG Hall II Tel: 2358 6664 Student Support & Activities Team LG3005, Indoor Sports Complex (Lift 6) Tel: 2358 6662 Student Counselling & Wellness Room 5003, Academic Building (Lift 3) Tel: 2358 6696 Career Center Room 4001, Academic Building (Lift 4) http://career.ust.hk Tel: 2358 6688 30


Useful Maps HKUST Campus Map

Tong Ming Street Tong Tak Street Tong Yin Street Tong Chun Street Tseung Kwan O MTR Station Tseung Kwan O Plaza Park Central POP CORN Tong Ming Street Park TKO Spot POP CORN II Tseung Kwan O Sports Ground HKUST JCH TKO Community Map

MTPC-G23026 Printed on recyclable paper