35 34 Chapter Three: Approaches in Handling Students in Distress Chapter Three: Approaches in Handling Students in Distress LISTEN WITH EMPATHY RESPECT CONSULT UNDERSTANDING WITHOUT JUDGING TRUSTFUL SOURCES OF SUPPORT If the student does not want to talk about his/her problem, do not ask intrusive questions. Respect his/her right not to discuss things. Invite the student to come back at some future time to talk again. If you are very concerned about a student who has refused help, consult your head or supervisor, or contact our Counseling and Wellness Center for advice with due consideration for confidentiality. Approach in an understanding way by informing the student privately and tactfully about your concern, basing your comments on observable behavior and trying not to be alarmist in your language. Ask open-ended questions that deal directly with the issues without judging. Listen with empathy to find out what is bothering the student. Try to identify which aspects of the student’s study are causing stress, and check or negotiate around class attendance and deadlines to submit assignments. Explore gently with the student some trustful sources of support within and outside the university. Establish whether the student has any practical or emotional support, and encourage the student to seek appropriate assistance. WHEN YOU TALK TO A STUDENT When you approach a student, express your care and concern in a supportive and non-intrusive manner. Here are some clues:
RkJQdWJsaXNoZXIy NDk5Njg=