Repair and Maintenance If you find any defects or damages in your room, you should: • Complete the Defect Report Form by scanning this QR code; OR • Report to the Service Counter directly. Repair and maintenance will be arranged. Door Opening and Replacement of Key Residents will be charged at $10 per request for door opening service. In case of loss or damage of key / key card, report to the Security Control Center and Hall Office immediately. Replacement of key / key card will be charged at $100 each. Replacement of key card holder will be charged at $10 each. 21 Services 20 Services parcels can be delivered to you at the pre-arranged time period and location, and you need not go to the Post Office or courier company to collect the item in person. • Outgoing Mail You may use mailing services of the Postal Counter. You are required to use your own stamps as appropriate for outgoing mail. The details are as follows: Time : 9:00 a.m. – 12:30 p.m. & 2:00 p.m. – 5:15 p.m. (Mondays – Fridays) Closed (Saturdays, Sundays & Public Holidays) Location : Room 2615 (2/F, near Lift 31 & 32) Services : The counter handles generall mail service, parcel orders, selling of postage stamps and others. The maximum weight of parcel order to be handled at the counter is 5kg. Orders involve commercial goods of activities with business nature will not be served. Post boxes are available both outside the Leung Yat Sing Lecture Theatre (LT-F) and CMA Lecture Theatre (LT-L). Mail Service by Campus Services Office: https://cso.ust.hk/mail/pos_ctr Mail • Ordinary Mail - Mail is delivered to the Hall daily except Sundays and Public Holidays. You may collect mail from the assigned mail box. - You are reminded to check your mails regularly and clear out any accumulated mail. You are also reminded to notify relevant others of your change of correspondence address prior to your check-out. The Hall Management is unable to provide any mail forwarding service. Any undelivered mails will be returned to the Post Office if appropriate. The Hall Management shall not be responsible for loss of mails, if any. • Registered Mail or Parcel - In order to protect the privacy and interests of every resident, please note that staff of the Hall Office would not receive registered mails/parcels or other items delivered by the Post Office or courier which require the confirmation by the recipient. - The postman usually delivers registered mails/parcels to the hall in the early afternoon on weekdays. In case the mails/parcels cannot be delivered to you, the postman or courier is required to leave you the contact information. You can call and work out another delivery time with the postman or courier so that the mails/
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