PG RESIDENT HANDBOOK 2026/27
1 Table of Contents Table of Contents Welcome Message 2 Introduction 3 Hall Management 4 Terms and Conditions of Hall Residence 6 Hall Rules 10 Hall Access 15 Residents Visitors Procedures of Checking-in and Checking-out 16 Key and Room Access 17 Introduction of PG Halls 18 Number of Hall Places and Room Types Facilities Services 20 Repair and Maintenance Laundry Guide of Air-conditioning Service and Laundry Service Payment System Utility Cleaning Matters and Garbage Disposal Cooking Telephone Mail Facilities on Campus 25 Restaurants and Cafeterias Medical Clinic and Dental Clinic Sports Facilities Banks Health, Security and Safety 27 Health Advice Quiet Hours Policy Personal Safety Electrical Safety Loss or Theft Prevention Lost and Found Fire Safety and Emergency Response Typhoon or Rainstorm Preparedness How to Live a Green Hall Life? 31 Smart Food Waste Recycling Useful Contacts 32 Campus Map 34
The Hall Management staff would like to extend our warmest welcome to you! The mission of our office is to provide quality management, facilities, personnel, services and learning programs to our residents. Working with Dean of Students' Office (DSTO) and other academic departments, we strive to provide a vibrant and diverse living and learning platform for cultural, recreational, social and academic growth. Living in the hall community at HKUST will certainly be an amazing experience where you can meet lots of new friends, learn how to live with your roommates, expose to ideas that you have never encountered. You may even face obstacles and problems that are difficult to solve. Please do not feel discouraged, as you are not alone in facing these challenges. Many people within our hall community, including your Residence Masters, peers and hall staff, can offer help and support. You are welcome to speak out and discuss with us in order to find ways to cope with difficulties. The student halls are close to academic facilities, and you can easily access various campus resources. Residents are encouraged to join various activities organized by the Residence Master, and hall staff that stimulates both educational and social development. We hope you will have an unforgettable experience in the hall life at HKUST! Welcome Message 2 Welcome Message 3 Introduction The University believes in a total and holistic education that extends far beyond the lecture halls. Residential experience is a cornerstone of this growth, serving as an important living and learning platform. Halls offer a wide range of diverse programs and activities, including sports, art and culture, leadership, and spiritual activities to help students grow and learn. Residents are encouraged to be active participants rather than mere spectators. Residential living provides a unique opportunity for students to develop essential life skills, such as interpersonal communication, self-reliance, and collaborative leadership. Guided by HKUST's core values of Inclusiveness, Diversity, and Respect, our halls strive to be warm, welcoming, and supportive community where individual differences are celebrated and embraced. Far more than places to sleep and study, our halls are vibrant community where cultures come together. Here, students build a strong sense of belonging, foster a shared HKUST spirit, form lifelong friendships across diverse backgrounds, and develop values of honor, integrity, and collective responsibility. The main objective of this handbook is to provide students with the essential information, guidelines, and hall rules needed to derive maximum benefit from their residential experience. While the University provides the physical environment and management, it is the students who give life, character, and spirit to our halls through their active participation. Students are encouraged to make good use of this handbook to explore the facilities and services available to them. At the same time, they should reflect on how through their participation, efforts, creativity, and cooperation, they can contribute to the creation of an environment that brings educational benefits to all. Introduction
Hall Management Residence Master (RM) The PG Residences are under the overall-in-charge of the Residence Master who provides intellectual and pastoral guidance to residents; organize activities/programs that aim at enhancing residential life experience of residents; and resolve conflicts and handle disciplinary matters of the hall. Residential Life Officers (RLOs) Residential Life Officers are full-time residential staff who oversee the daily hall operation, facility management, taking care of residents’ need and provide administrative support to the RM in matters concerning residential life. Student Housing and Residential Life Office (SHRLO) SHRLO is in charge of the overall management of student halls, including admission, residential life programs, hall operations and off-campus housing. Hall Office / Management Office A team of full-time staff including Residential Life Officer and hall attendants are responsible for managing the daily operation of the hall, including resident services and facility management. The offices open from 8:45 a.m. to 10:00 p.m. (except from 7:00 p.m. to 7:30 p.m.) daily, including weekends and public holidays. After the opening hours, only security staff will be stationed at the Service Counter to provide services. Locations SKCC Hall : G/F, UG Hall I UA : G/F, Tower B, University Apartments GGT : G/F, The Jockey Club Global Graduate Tower 4 Hall Management 5 Hall Management Prof. Richard SO Residence Master of PG Halls
7 Terms and Conditions of Hall Residence The same Terms and Conditions of Hall Residence shall apply to residents of the PG Residences; and wherever appropriate, “Hall”or “hall”in singular or plural form, also means “University Apartments” or “The Jockey Club Global Graduate Tower” or “SKCC Hall“. 1 Interpretation In these Terms and Conditions: 1.1 “Hall(s)” means all residential accommodation for students under the management of the University. 1.2 “Residence Master” means a person appointed by the Dean of Students to take charge of the Hall. 1.3 “Hall Management” means a team of management and executive staff appointed by the Dean of Students to perform functions and duties in relation to the residential life education and/or facilities management and operation of the Halls. 1.4 “Hall Resident” means a student of the University who is staying or has accepted an offer of residence in a Hall admitted under the hall admission policies for the time being in force. 1.5 “Vacation Resident” means any person, other than the Hall Management, who is staying or has accepted an offer of residence in a Hall admitted by the Head of Student Housing and Residential Life Office under regulations and procedures for summer programs approved by the University. Terms and Conditions of Hall Residence 2 Compliance with Terms and Conditions A hall resident, vacation resident and visitor shall observe and comply with these Terms and Conditions, with the Halls Rules, with any reasonable order of the Residence Master, and whenever appropriate with the general regulations of the University. 3 Admission 3.1 Application for hall residence shall be made in the manner prescribed by the University. Provision of false information in the application may lead to disqualification of the application and/or disciplinary actions. 3.2 Head of Student Housing and Residential Life Office shall, in accordance with regulations and procedures approved by the University, admit vacation residents for such period as he/she may decide appropriate. 4 Payment of Charges Each hall resident or vacation resident shall pay the charges in accordance with the rates of charges and the general conditions and methods of payment for the time being in force. 5 Privileges of Hall Resident or Vacation Resident A hall resident or vacation resident who has paid all appropriate charges or who has been permitted to make a deferred payment of these, shall, subject to the provisions of clause 11.4, be entitled to reside in the Hall and use its facilities during the paid period. Use of other facilities outside the Hall premises is not an entitlement of hall residence. 6 Visitors 6.1 A hall resident or vacation resident may invite visitors to the Hall subject to Hall Rules. 6.2 The Residence Master may prohibit any visitor or any person not being a hall resident or vacation resident from entering the Hall, ask him/her to leave the Hall, or permit him/her to remain on the premises at any time. 7 Responsibility for Injury and Damage 7.1 The hall resident or vacation resident shall make good or pay on demand for any damage to furniture, fittings, fabric and property of the Hall for which he/she is responsible, fair wear and tear excepted. In case of shared facilities in resident rooms or apartments, it is the joint responsibility of all those sharing the use of the facilities concerned to make good or pay on demand for the damages. 6 Terms and Conditions of Hall Residence
7.2 The University or, the Hall Management shall not be responsible for any loss of damage to any property, goods, articles or things whatsoever brought into the Hall by the hall resident or the vacation resident. 8 Inspection of Rooms The Residence Master or executive staff of the University reserves the right to authorize entry into any rooms in the Hall with or without prior notification to ensure proper care, maintenance and safety of the facilities; to make necessary repairs; and to investigate violations of Hall Rules. 9 Vacating Room and Removal of Property Immediately after the termination of residency, a hall resident or vacation resident shall vacate the room and remove all personal property in the room. Any personal property found after the termination of residency will be removed and the Hall Management may at his/her discretion dispose of or sell out such property and in such event, the proceeds of sale will be paid into the revenue of the hall account. The University shall not be liable for any loss of or damage to such property. 10 Penalty for Late Check-out A fixed penalty of HK$100 per person per night plus the hall charges incurred due to late check-out will be levied on those who fail to observe the check-out date as stipulated on the Offer Letter and vacate the Hall on time. Both charges continue to apply until the resident concerned completes the proper check-out procedures by returning all keys to hall attendants AND sign on the check-out record. 11 Discipline 11.1 The Residence Master may, in accordance with authorities vested in him/her by the University, take disciplinary actions against any hall resident or vacation resident for violation of Terms and Conditions of Hall Residence and Hall Rules. 11.2 The Residence Master may confiscate any appliances or items which according to Hall Rules are not allowed to be brought into the Hall without permission, or any equipment used in such a way as to disturb or endanger others. 11.3 The Residence Master may impose a fine on any person who is not a hall resident or a vacation resident and who is found in the Hall without prior permission after the time for the departure of visitors from the Hall as laid down in the Hall Rules. 11.4 The Residence Master may suspend or terminate, with or without notice, a resident from hall residency when there is reason to believe that the person’s residence will lead to behavior incompatible with the orderly operation of the Hall. 11.5 No refund of any hall fees will be made for suspension or termination of residency imposed as a disciplinary actions. 11.6 A hall resident or vacation resident may appeal to the Hall Affairs and Operations Committee against any findings of the Residence Master that he/she has violated Hall Rules. The appeal must be in writing and shall specify the grounds for the appeal. 12 Termination and Modification of Hall Offer All rights of occupancy hereby conferred may be terminated at the University’s option of the following: 12.1 Without cause, upon 30 days’ written notice; OR 12.2 Immediately if termination is required to protect the health, safety and well-being of the residents, other persons, or the property of the University etc. For more details and the most updated information, please visit SHRLO website at https://shrl.hkust.edu.hk. 8 Terms and Conditions of Hall Residence 9 Terms and Conditions of Hall Residence
Hall Rules 1 Occupancy Accommodation in the Hall is provided to assigned residents for the specific purpose of personal residence only. Use of the premises for any other purpose (e.g. giving to another person to reside in, storage and etc.) is prohibited. 2 Change of Rooms Change of rooms is not allowed except with permission of the Student Housing and Residential Life Office. Residents found changing rooms privately will be penalized as appropriate. 3 Identification Proof of identity may be requested of any person present in the Hall by the members of the Hall Management or any person appointed by the Hall Management. Those who fail to present proof of residence may be asked to leave the Hall or result in penalties. 4 Key A resident shall be responsible for the room key / key card assigned for his/her use. A room key / key card is not to be duplicated, loaned or furnished to anyone else. 5 Cooking Cooking is only allowed in the kitchenette. 6 Smoking The University is a non-smoking campus. Smoking or possession of tobacco products is strictly prohibited in any part of the Hall premises. 7 Fire Hazards 7.1 Possession of any items or chemicals e.g. weapons, explosives, highly combustible materials that are potentially dangerous and damaging is prohibited. 7.2 Open flames, including candles and incense, are prohibited in any part of the Hall. 7.3 Interference of fire service devices is prohibited. 8 Cleanliness It is the responsibility of the resident to keep his/her room clean and tidy and the joint responsibility of all residents in the Hall to keep the common area of the Hall (including apartments common area in University Apartments) in a clean and tidy condition. 9 Furniture, Fittings and Fixtures 9.1 A resident shall not interfere with existing fixtures and fittings or install new utilities or fittings, without the permission of the Student Housing and Residential Life Office. Prior approval from Student Housing and Residential Life must be obtained for installation of large electrical appliances e.g. washer, dryer, refrigerator etc. 9.2 A resident shall not affix any glue, scotch-tape, gum-paper, nails, spikes, tacks or any other thing on or drive the same into any wall or floor or any fixture, fittings or furniture in any part of the Hall premises without the permission of the Student Housing and Residential Life Office. 9.3 Furniture and equipment of the Hall must not be moved away from the Hall or moved from one apartment/room to another except with the permission of the Student Housing and Residential Life Office. 9.4 A fixed penalty of HK$500 will be levied on residents who damaged and/or tampered with any fixture, fittings or furniture. In addition, residents involved will be responsible to bear the cost of making good of the damaged and/or tampered with item(s). 10 Decorations and Display Materials 10.1 Decorations and display materials are allowed to be put onto designated notice boards or places as permitted by the Student Housing and Residential Life Office. 10.2 Decoration and display materials on bedroom doors and other areas inside the Hall are normally allowed, provided that they do not deface surfaces, impose safety risk or cause disturbance to any other residents. Prior approval from the Student Housing and Residential Life Office will be required. 10.3 Decorations or display materials which deface surfaces or cause obstructions are prohibited. 11 Hallways and Public Areas 11.1 According to the Fire Safety Regulations of Hong Kong, hallways, walkways, stairs and other public areas (e.g. common rooms, lobbies etc.) are to be kept clear of equipment, furniture, trash and any other obstacles that might obstruct passage. Items found in these areas will be confiscated and discarded at the expense of the resident(s) who is responsible without prior notice. 11.2 Communal facilities are for the use of all residents. Any activity that obstructs others to use the common facilities is strictly prohibited. 12 Dress Code A resident shall be properly attired, T-shirt, shorts and sandals are the minimum requirements in any common areas of the Hall premises. 10 Hall Rules 11 Hall Rules
13 Laundry 13.1 Washing of clothes should only be performed in the laundry room. 13.2 Residents should make use of the dryers in the laundry room to dry their clothes as far as possible; if hang-dry is required, it can only be performed in the designated drying areas. 13.3 Laundry found hanging from the window hinges, curtain rails, sprinklers, false ceiling, outside the windows of the apartments or from the air conditioner plinths will be confiscated and discarded without prior notice. 14 Drugs A resident shall not bring into the Hall or permit to be brought into his/her room any dangerous drugs as defined in Section 2 of the Dangerous Drugs Ordinance (Cap. 134). 15 Alcohol Consumption or storage of alcoholic beverages is not allowed in all Halls. 16 Gambling A resident shall not engage in any gambling whatsoever in the Hall or permit such gambling to take place in his/her apartment/room. 17 Pets A resident shall not bring or maintain pets, animals, birds or fish of any kind in the Hall. 18 Visitors 18.1 A resident may invite visitors to the Hall during the visitor hours, 9:00 a.m. – 11:00 p.m. 18.2 All visitors entering or leaving the Hall must register at the Service Counter / Hall Office / Management Office with the presence of their host residents (i.e. Hall Resident / Vacation Resident). 18.3 All visitors must be accompanied by their hosts during their stay in the Hall. Visitors who are not accompanied by a host will be asked to leave the Hall. 18.4 The host resident will be responsible for any misconduct taken by his/her visitor(s) during their stay in the Hall, including disciplinary actions or fine, as considered appropriate by the Residence Master. 19 Personal Belongings Personal belongings should be placed in student bedrooms. A resident shall not place large personal items in the common areas such as common rooms in SKCC Hall and GGT, living room in apartments in University Apartments, etc. 20 Commercial Activities Commercial activities and promotion are prohibited in the Hall. 21 Disruptive Actions and Behaviors 21.1 Actions or behaviors that disturb other residents or the orderly operation of the Hall; or that threaten the health and safety of self or other residents; or that unreasonably interfere with other residents’ normal use of facilities; or that causing nuisance, e.g. getting drunk and defiling public facilities, entering the bedrooms of other residents without their consent or failing to settle proper taxi fare, etc., to campus users are prohibited. 21.2 A fixed penalty of HK$500 plus other incurred charges, if any, e.g. taxi fare, will be levied on residents who were found breaching Clause 21.1. 22 Interpretation of Rules The Residence Master and the Hall Affairs and Operations Committee shall have the authority to interpret these Rules. 23 Breach of Rules If anyone fails to observe the Hall Rules, the Residence Master may impose penalties, including suspension or termination of hall residence and/or other disciplinary actions, on the resident or the visitor. 12 Hall Rules 13 Hall Rules
Residents To ensure the security and safety of all residents, access to the Hall is under 24-hour control. This means: • Entry into and exit from the Hall must be made at the G/F entrance lobby of each building only. • The entrance door is controlled by a smart card system. Remember to keep the door closed at all times. • Management/security staff may check the identity of persons gaining access to the building to prevent any unidentified persons or intruders from staying inside the building. • Residents may come to the halls by taxi. Entrance into campus will be allowed upon presentation of the HKUST card or resident identity at the security control point at the main entrance. Hall Access Visitors Visitors entering or leaving the halls must register at the Service Counter / Hall Office / Management Office. Visitors must be accompanied by a hall resident at all times in any part of the Hall. Visitors and the hosting resident(s) must observe the visitor policy stipulated in the Hall Rules in this Resident Handbook. Most Serious Offenses Examples: • Hall place trading • Usage or storage of illegal drugs in hall • Damage of security or safety devices with malicious intent Possible Penalties (Zero tolerance) • Immediate termination of hall place • Disqualified from all future hall applications • Banned from entering all student halls for the rest of study at HKUST • HASC and School/Department will be notified • Remedial action and/or penalty charge Serious Offenses Examples: • Unauthorized room swapping • Misuse of student card for illegal hall entry • Causing significant nuisance • Smoking and/or alcohol consumption or storage • Overnight visitors without proper check-in • Gambling Possible penalties for 1st Offense For residents: • Warning letter • Remedial action and/or penalty charge (e.g. $500 for smoking) For non-residents (visitors): • Warning letter • Banned from entering a particular student hall for up to six months • Escorted out of the hall immediately Possible penalties for 2nd Offense For residents: • Immediate termination of hall place • Disqualified from any hall application in the subsequent year For non-residents (visitors): • Banned from entering all student halls for up to one year • Escorted out of the hall immediately • Disqualified from future hall application in the subsequent year Possible penalties for 1st Offense • Verbal warning on record • Remedial action and/or penalty charge (e.g. the cost of fixing any damage of facilities) Possible penalties for 2nd Offense • Same as 1st offense under “Serious Offenses” Minor Offenses Examples: • Removing furniture without permission • Inappropriate decoration or display materials * This table is for reference only. The Residence Master shall have the authority to interpret the Hall Rules and may take disciplinary actions against any hall resident or visitors in accordance with authorities vested in him/her by the University. For more details and the most updated information, please visit our website at https://shrl.hkust.edu.hk. General Penalties for Hall Rules Violation Possible Penalties Major Categories 14 Hall Rules 15 Hall Access
Checking-in Upon check-in, residents should complete resident registration and collect a key / key card for room access. Residents are required to check if their room inventory is in good condition based on the Inventory Checklist and will be held responsible for any loss or damage to the inventory. Any missing, malfunctioning or damaged items inside the room/apartment upon check-in should be reported to the Hall Office / Management Office immediately. If no notification has been received within a week of check-in, damaged or missing items found during the residential period or at the time of check-out will result in a charge for repair or replacement. Checking-out Residents are obliged to complete check-out properly with SHRLO before the end date of residential period. Cooperation is essential to facilitate maintenance, cleaning and the move-in of new residents. Residents are required to remove all belongings from inside the room (and apartment if applicable), and restore the furniture to its original setting. Once residents vacated their room, they should return the room key/key card & its holder AND sign on the check-out record IN PERSON at the Hall Office / Management Office. If residents intend to check out earlier than the last day of their residential end date, they are required to submit written notification to SHRLO at least 1.5 months before their desired move out date. Procedures of Checking-in and Checking-out 16 Procedures of Checking-in and Checking-out 17 Key and Room Access Residents are provided with either a key or key card for entering into their room (and apartment if applicable). Residents are responsible for the safe-keeping of the key / key card. DO NOT label the key / key card and its holder with your name or other personal information. In case of loss or damage, residents should report to the Security Control Center and the Hall Office / Management Office immediately. Replacement of keys will be issued upon payment of a fee at HK$100 each. Residents requesting for door opening service will be charged at HK$10 per request. Residents must return all key / key card and its holder to the Hall Office / Management Office upon check-out. Any lost key / key card and its holder will be charged at HK$100 and HK$10 respectively. Key and Room Access
18 Introduction of PG Halls Introduction of PG Halls Number of Hall Places and Room Types Facilities University Apartments All apartments in the University Apartments (Towers A & B) are fully furnished. Residents of each unit will share a living room, an open kitchenette, a washroom and shower facilities. The kitchenette is equipped with gas stoves, a refrigerator and a microwave oven. All bedrooms and living rooms are equipped with air-conditioners. SKCC Hall SKCC Hall provides single bedrooms which are fully furnished and air-conditioned. Residents share communal facilities such as showers/washrooms, a common room and a small pantry on each floor. Cooking is not allowed in SKCC Hall. • Our Smart Meter system allows residents to add pre-loaded credit to their bedroom air-conditioner using various online electronic payment methods; and to operate the air-conditioner remotely. Please refer to page 21 of this handbook for the guide of this system. • Residents must check the conditions of the air-conditioning meter/wiring/labels and report any abnormalities found upon check-in. Failure to report the abnormalities may lead to termination of residence, a fixed penalty of HK$500 and the cost of making good may also be charged. GGT GGT provides single bedrooms and double bedrooms which are fully furnished and air-conditioned. Residents share communal facilities such as shower/washrooms on each wing, a common room and a kitchen on each floor. Building TOWER A TOWER B SKCC Hall GGT Double Room in 5-person Apartment 142 144 Room for Married Couple Single Room in 4-person Apartment 92 88 Single Room in 5-person Apartment 213 216 Double Room Single Room 19 Introduction of PG Halls 120 420 36 24
Air-conditioning Service Air-conditioning Payment System (SKCC Hall only) There are 2 ways to access the student control panel: 1. Via URL: https://w5.ab.ust.hk/njggt/app, or scan the QR code below: 2. Via HKUST Student App (Select “Residential Life” under “Easy Living”): Laundry Service Payment System There are 2 ways to access the student control panel: 1. Via URL: https://laundry.ust.hk/ldr/app, or scan the QR code below: 2. Via HKUST Student App Select “Laundry” under “Easy Living”): Air-conditioning Service Services Repair and Maintenance If you find any defects or damages in your room, apartment, or anywhere in the hall, you should : • Complete the Defect Report Form by scanning the below QR code; OR • Report to the Service Counter / Hall Office / Management Office directly. Repairs and maintenance will be arranged. Laundry Laundry rooms are located on 1/F – 7/F of University Apartments Tower A&B and GGT. Each floor in UA Tower A&B is equipped with 1 washing machine and 1 dryer except for G/F while 2 washing machines and 2 dryers are equipped on each floor of GGT. A Laundry and Drying Area is located in the courtyard of the composite building for SKCC Hall and UG Hall I. The Laundry is equipped with 10 washing machines and 10 dryers. Please refer to the next page for a guide of the Laundry Service Payment System. Electric irons and ironing boards are available upon request. Contact the Hall Office / Management Office if you want to borrow these items. Residents should collect the washed clothes promptly. Any laundry left in the laundry rooms will be disposed without further notice and the University or the Hall Management shall not be responsible for any loss of or damage to the items. Guide of Air-conditioning Service and Laundry Service Payment System The Air-conditioning Service Payment System and Laundry Service Payment System offer residents a convenient way to operate air-conditioners and laundry machines and add pre-loaded credit to the machines through different online electronic payment methods. For more details and instructions on how to use the systems, please visit our website at https://shrl.hkust.edu.hk/residential-halls/hall-life/hall-acand-laundry-service or approach respective hall counters for assistance. You are highly recommended to familiarize yourself with the systems before using it. 20 Services 21 Services
22 Services Utility [GGT] The Jockey Club Global Graduate Tower SSC Smartmeter System Utility charge of GGT will be charged according to consumption. Details could be found at https://shrl.hkust.edu.hk/residential-halls/hall-life/ggt-sscsmartmeter-system. Cleaning Matters and Garbage Disposal [SKCC Hall and GGT] Cleaning All common areas including toilets/showers, common rooms, pantries or kitchen, hallways and lift lobbies will be cleaned by hall attendants and contract cleaners. You are responsible for keeping your own room clean, and also for maintaining the tidiness and hygiene of all common areas. Garbage Disposal You are required to clear your own garbage or unwanted items. Please put the garbage in your own plastic bags, and tie them up properly. You should place your garbage in the trash bins located at each floor refuse room / lift lobby. Large items should be taken to the rubbish chamber collection point which is usually located at the ground floor of each building. Cleaning Matters and Garbage Disposal [UA] It is the joint responsibility of the residents of an apartment to regularly clean the living room, the restroom, bathroom and the kitchenette of the apartment. You should dispose of garbage or unwanted items by yourselves. Please put the garbage in your own plastic bags, tie them up properly and bring them to the Refuse Chute of your floor for disposal. Large items should be taken to the Rubbish Chamber on the G/F. DO NOT place garbage bins outside your apartment or in the corridors. 23 Services Apartment cleaning is arranged to clean the common areas of your apartment on a regular basis which aimed to have regular checking to maintain the conditions of the common facilities in the apartment. Residents should remove all their belongings in the living rooms to facilitate apartment cleaning. You are responsible for cleaning your bedroom on a regular basis. Common areas including corridors, lift lobbies, staircases will be cleaned by hall attendants and contract cleaners of the Management Office. You are requested to keep/maintain all common areas hygienic and clean. Cooking Cooking is allowed only in the kitchenette of each unit in the University Apartments or the kitchen on each floor of GGT. You should clean up the stove, the range hood and the kitchenette every time after cooking. Residents in the University Apartments should check the grease filter of the range hood from time to time and replace it whenever necessary. This helps prevent grease and dirt from accumulating in the kitchenette. Residents should turn on the range hood to its highest power level while cooking to ensure adequate ventilation and prevent smoke or steam from triggering the sensitive fire alarms. Residents should also adjust the heat of the induction stove to an adequate level to prevent overheating during cooking, and always remember to turn off the stove after use to avoid negligence that may lead to serious accidents. Residents should not cook or reheat food in the bedroom or the living room, as these areas are equipped with sensitive detectors and sprinklers that can be easily activated by smoke or heat. Additionally, residents should use the microwave oven properly and carefully read the safety instruction sheet posted nearby, as incorrect use can cause fires or even explosions. Residents should not leave food or kitchenware unattended in common areas, as the Hall Office/Management Office is not responsible for any loss of or damage to these items.
25 Facilities on Campus 24 Services Mail Incoming Mail Ordinary Mail Mail is delivered to the hall except on Sundays and Public Holidays. You may collect mail from the assigned pigeon hole or letterbox. Your mail should be addressed to you as follows: Your Name Your Room/Apartment Number with Bedspace Number Your Hall Name The Hong Kong University of Science and Technology Clear Water Bay, Kowloon Hong Kong Residents are reminded to check their mails regularly and clear out any accumulated mail. Residents are also reminded to notify relevant others of their change of correspondence address prior to check-out. The Hall Management is unable to provide any mail forwarding service. Any undelivered mails will be returned to the Post Office. The Hall Management shall not be responsible for any loss of mail. Registered Mail or Parcel In order to protect the privacy and interests of every resident, please note that staff of the Hall Office / Management Office would not receive registered mails, parcels or other items delivered by the Post Office or courier which require the confirmation by the recipient. The postman usually delivers registered mails/parcels to the halls in the early afternoon on weekdays. In case the mails/parcels cannot be delivered to you during the aforesaid time, the postman or courier is required to leave you the contact information. You can call and work out another delivery time with the postman or courier so that the mails/parcels can be delivered to you at the pre-arranged time period, and you need not go to the Post Office or courier company to collect the item in person. Outgoing Mail You may use mailing services of the Postal Counter. You are required to use your own stamps as appropriate for outgoing mail. The details are as follows: Time : 9:00 a.m. – 12:30 p.m. & 2:00 p.m. – 5:15 p.m. (Mondays – Fridays) Closed (Saturdays, Sundays & Public Holidays) Location : Room 2615, 2/F (lift 31/32) Services : The counter handles general mail service, parcel orders, selling of postage stamps and others. The maximum weight of parcel order to be handled at the counter is 5 kg. Orders involve commercial goods or activities with business nature will not be served. Post boxes are available both outside the Leung Yat Sing Lecture Theatre (LT-F) and CMA Lecture Theatre (LT-L). Mail Service by Campus Services Office: https://cso.ust.hk/mail/pos_ctr Restaurants and Cafeterias There are restaurants and cafeterias operated by external caterers offering a wide range of food and beverage on campus. • Starbucks Coffee (Atrium) • China Garden (G/F, Academic Building) • Can.teen II (LG1, Academic Building) • McDonald’s & McCafe (LG5, Academic Building) • Asia Pacific Catering (LG7, Academic Building) • Gold Rice Bowl (LG7, Academic Building) • TamJai SamGor Noodles (LG7, Academic Building) • Oliver’s Super Sandwiches (LG7, Academic Building) • Passione (1/F, Concourse, Academic Building) • JoA (1/F, Concourse, Academic Building) • American Diner (1/F, Concourse, Academic Building) • WeBite (G/F, LSK Business Building) • Pacific Coffee (G/F, LSK Business Building) • Ebeneezer’s (G/F, LSK Business Building) • HFT Life (G/F, The Shaw Auditorium) • Subway (G/F, Cheng Yu Tung Building) • hana-musubi (1/F, Cheng Yu Tung Building) • UniBistro & Bar (G/F, Lo Ka Chung University Center) • UniQue (2/F, Li Dak Sum Yip Yio Chin Kenneth Li Conference Lodge) • Delicious (G/F, UG Hall VI) • Nourish N' Go Green (LG, Martin Ka Shing Lee Innovation Building) For opening hours and menus, please visit the website of Campus Services Office (CSO): https://cso.ust.hk/locations/restaurants. Facilities on Campus
Computer Barns There are three physical computer barns on campus area, all equipped with PCs, run by ITSO providing printing and scanning services. Opening Hours Please refer to the following website for the latest opening hours: https://itso.hkust.edu.hk/services/academicteaching-support/facilities/computer-barn. Apart from going to the above computer barns, you can also access computer barn software and satellite printers anywhere anytime by connecting to virtual barn desktops from your own notebook/tablet and mobile phone. Computer Barns Computer Barn A Computer Barn B Computer Barn C Virtual Barn Locations Terry and Terence Tsang Computational Laboratory Room 4402 – 4404 (Lifts 17 – 18) Tang Shiu Kin Computational Laboratory Room 1101 (Lifts 17 – 18) Room 4578 (Lifts 27 – 28) Sports Facilities There is a wide range of sports facilities such as indoor/ outdoor swimming pools, soccer pitch, indoor/outdoor basketball courts, tennis courts and gymnasiums. For more information, please visit: https://dst.hkust.edu.hk/ support-%26-resources/sports-facilities Banks There are two banks, namely Bank of China and Hang Seng Bank, both located at the Entrance Piazza. Opening hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Medical Clinic and Dental Clinic The University provides medical and dental services to students. Full-time students can use the Medical Clinic and the Student Dental Clinic upon presenting their HKUST Cards. The Medical Clinic and the Student Dental Clinic, located at LG1 (Lift 4) are managed by the Health, Safety and Environment Office (HSEO). For more information, please visit: https://hseo.ust.hk/clinic. Enquiry Medical Clinic: 2358 6670 Student Dental Clinic: 2358 8580 26 Facilities on Campus Health, Security and Safety Health Advice Adapting to university life can be challenging, so it is essential to prioritize your physical and mental health. We encourage cultivating a balanced routine with adequate rest and free time. For emotional support, residents are encouraged to visit the HKUST Counselling and Wellness Center for confidential counseling and telehealth services. If residents feel unwell, please consult the campus clinic promptly. To help protect other hall residents, remember to wear a mask and keep your bedroom well-ventilated. Additionally, residents should consult a doctor and promptly report any suspected or confirmed infectious diseases (e.g., Tuberculosis, Hand, Foot and Mouth Disease, or Chickenpox) to the University and the Hall Office. This vital measure prevents widespread outbreaks in our hall community. For the collective safety of the hall community, the University and the Hall Office may temporarily relocate any resident with an infectious disease to a separate room until they are medically cleared. Quiet Hours Policy Quiet Hours are observed from 11pm to 7am in accordance with Hong Kong statutory regulations to ensure an environment conducive to optimal rest and sleep. Residents should not make any excessive noise disturbance that may infringe upon the rights, rest and well-being of others. • Excessive noise includes conversations, music, audio, and any other sound source generated within bedrooms, apartments, or common areas that disrupts the tranquility of the hall community. • Resident who encounters noise issues should contact the Security for immediate assistance and follow-up. • Repeated or serious violations of this Quiet hour policy may result in disciplinary action imposed by Residence Master. 27 Health Security and Safety
Personal Safety Keep your room LOCKED whenever you leave or when you are sleeping. Inform hall attendants, security guards, the Hall Office / Management Office immediately if you find any stranger in the Halls. If you plan to leave Hong Kong for a while, it would be advisable to inform others of your whereabouts, e.g. your fellow schoolmates, roommate, or staff of the Hall Office / Management Office. Electrical Safety To avoid electrical accident, here are the safety tips on using electricity: • Avoid using extension units or universal adaptors. • Use the extension cords on a temporary basis only when necessary. • Use only electrical appliances that meet safety standard for use in Hong Kong. • Keep electrical appliances away from water. To learn more about electricity safety, please visit the website of Electrical and Mechanical Services Department: https://www.emsd.gov.hk/en/home/index.html. 29 Health Security and Safety Loss or Theft Prevention • DO NOT keep large sums of money, jewellery or valuable items in the room. • DO NOT leave any valuables unattended. Report any loss or theft to the Hall Office / Management Office immediately. Lost and Found Any lost property found in the hall should be handed to the Security Control Center immediately. Fire Safety and Emergency Response On Hearing the Fire Alarm: • Leave the building immediately by following the evacuation procedures. On Discovering a Fire: • Call the Security Control Center (2358 8999) and state clearly the location of the fire. • DO NOT put yourself at risk. You may attempt to extinguish the fire by using suitable firefighting equipment nearby ONLY IF you have learnt how to use the equipment and when the situation is SAFE for you to do so. Make sure that your escape route will not be impeded by the fire. • If the fire gets out of control, close the door and leave the area by following the evacuation procedures. • Raise the alarm by breaking the nearest break-glass point (if the alarm has not yet been activated) and alert people nearby by shouting “FIRE”. Fire Safety Regular fire drills are conducted to familiarize residents with proper fire evacuation procedures. For your own safety, DO cooperate and participate in the drills. • Fire services installation such as detectors, sprinklers and fire extinguishers are there to protect your life. DO NOT interfere with these installations or impede their proper functioning. • Fire doors are there to prevent fire and smoke spread. Keep the doors closed at all time. • DO NOT smoke, cook or light open flame in your room. • DO NOT overload the power supply in your room by plugging too many electrical appliances to the wall socket. • DO NOT use sub-standard electrical equipment or appliances. • DO NOT leave any charger on when you are not inside the room. For more information regarding fire safety, please visit the website of the Fire Services Department: http://www.hkfsd.gov.hk/eng/index.html. Evacuation Procedures • Evacuate the building by the nearest available staircase/exit. DO NOT use the lifts. • Remain CALM. Walk, DO NOT run. • Go to the nearest assembly areas after you leave the building. DO NOT re-enter the building until permission is given by the Fire Services Department Officer or a senior staff member. 28 Health Security and Safety
Weather Warnings in Hong Kong Hong Kong Observatory (HKO) is the alerting authority in Hong Kong to issue the following weather warnings: Typhoon or Rainstorm Preparedness • When there is a typhoon or rainstorm signal, take necessary precautions and make sure all loose items are properly fastened and ALL WINDOWS ARE CLOSED. • When typhoon signal No. 8 or above is hoisted, stay INDOORS. All normal activities on campus will stop. Pay particular attention to the provision of catering service on campus as the services may not be available. Do stock up on food and essentials before the signal is hoisted. • Visitor registration will be suspended once the Hong Kong Observatory announces that Typhoon Signal No. 8 or a higher signal WILL be hoisted. Registered visitors will be asked to leave the hall and return to their place of residence for safety. Uncooperative visitors, along with their hosts, may face penalties. • When a black rainstorm signal is hoisted, stay INDOORS wherever you are and do not leave the building until the signal is lowered, and you find the condition is SAFE to do so. • For catering outlets arrangements during adverse weather conditions, please visit the webpage of Campus Services Office (CSO) at https://cso.ust.hk/cat/bad_wea. For the most updated information on class/examination arrangements, please refer to the homepage of the Academic Registry (ARO): http://registry.hkust.edu.hk (General Enquiry: 2623 1111). 30 Health Security and Safety 31 How to Live a Green Hall Life? Smart Food Waste Recycling As Hong Kong’s first academic institution to launch a self-financed smart food waste recycling bin program, we are proud to demonstrate our ongoing commitment to sustainability. We highly encourage residents to download the GREEN$ mobile app to start earning points for recycling food waste. This is the exact same rewards system used for the Smart Recycling Bins located outside the LG1 Canteen and Staff Quarters Tower 12. Accumulated points can easily be redeemed for everyday household essentials or supermarket e-vouchers! • Switch off light, air conditioner and other electronic appliances when they are not in use. • Reduce water wastage by turning off dripping taps. • Reduce water consumption by spending less time in the shower. • Recycling paper, clothes and other resources whenever possible. • Support the environmentally friendly programs and activities organized by SHRLO and the Hall Office. • Get loaded when doing laundry, it takes less energy to do one big load than two smaller ones. • Reduce the need for ironing by taking clothes out of the dryer slightly damp and hanging them up. • Clothing recycling boxes are available outside SKCC (next to express lifts) for easy drop-off. • Stay updated on residence hall announcements about check-out recycling initiatives and the HKUST Garage Sale. • Make effective use of any used item(s) and donate item(s) to people in need via charitable organization such as: The Salvation Army Recycling Programme: https://recycling.salvationarmy.org.hk/ Po Leung Kuk In-kind Donation: https://www.poleungkuk.org.hk/en/page/detail/17356/ How to Live a Green Hall Life?
Useful Contacts 32 Useful Contacts 33 Useful Contacts Housing Officers Mr. Sam CHEUNG Head (Student Housing & Residential Life) 2358 5702 Ms. Kace LAI Manager (Student Housing & Residential Life) 3469 3168 Residence Master Prof. Richard SO Jockey Club Global Graduate Tower, Stephen Kam Chuen 2358 7105 Cheong Hall and University Apartments Residential Life Officers Mr. Sunny TSEUNG Jockey Club Global Graduate Tower 2358 8644 Ms. Meg TSANG UG Hall I & Stephen Kam Chuen Cheong Hall 3469 3530 Mr. Paul MAK University Apartments 2358 8107 Hall Office/Management Office University Apartments – Management Office 3496 3184 University Apartments – Tower A Service Counter 2358 8164 University Apartments – Tower B Service Counter 2358 8553 UG Hall I & Stephen Kam Chuen Cheong Hall 2358 8501 Jockey Club Global Graduate Tower 2358 6653 Student Housing and Residential Life Office G/F, UG Hall II 2358 6664 Dean of Students’ Office Room 5022, 5/F, Academic Building (Lift 3) 2358 0842 Counselling and Wellness Center Room 5003, Academic Building (Lift 3) 2358 6696 Medical Clinic Room LG1020 - LG1024 (Lift 4) 2358 6670 Student Dental Clinic Room LG1018 - LG1019 (Lift 4) 2358 8747 Security Control Center LG7353, Academic Building 2358 6565 Emergency Contacts Emergency Line (24 hours) - Report of top emergencies 2358 8999 Emergency Line (24 hours) - Report of emergencies, request for assistance and enquiries 2358 6565 Building Services Enquiry (24 hours) - Within campus 2358 6465
34 Campus Map 35 Campus Map
MTPC-G23788
flippingbook.comRkJQdWJsaXNoZXIy NDk5Njg=